I have rented cars countless times in my life and I have never experienced anything like I have with dollar/thrifty. This is clearly something that happens frequently, as all of the associates were combative and appeared to be prepared for an issue with every guest that approached. This company takes your money with a deposit and then refuses to honor their commitments or refunds. The person before me was told they can’t pick up their reserved car (which they also paid in advance for) because they didn’t have a plane ticket departing from their drop off location. I left this location questioning if they ever had a rental available for me in the first place, and if they were just trying to turn me away.

I have Used the magnetic strip on my credit card at with other vendors before and after the interaction. They refused to type the numbers in manually, use my chip, use another card, or use Apple Pay. I was told that I couldn’t pick up my car (even though I paid in advance) because the magnetic strip on my credit card wouldnt work in their broken machine.

Three people in front of me in line were also unsuccessful in getting the company to honor their reservation. Regret this experience probably like a tourist regrets picking up a girl in a shady Bangkok bar because at the end he doesn’t get what he expected and paid dearly for his mistake!! Should have stuck with them but chose FOX for the $80 savings but at the end I paid over $200 more that I would have with other companies. Just under a month before this rental, I rented from Alamo on sight at airport and they charged me what the website price was. Overall, I chose FOX over others for a supposed savings of around $80. Took the car for overpriced rental and an additional $200 deposit which is still to be refunded.

They charged me over a hundred dollars over the quoted price on Kayak because the person claimed that even though I had chosen to use the insurance provided by my credit card specifically for car rentals, the “system” added the insurance coverage automatically and it was “take it or leave it” and after a 12 hour flight, customs, immigration a HOT shuttle to FOX and a a wait in line for over an hour, the choice presented by the rude customer “service” was just Insult added to Injury. Waited over an hour because their system had collapsed. Pros: The car model was very economic with mileage/gas.Ĭons: The front desk at pickup was terrible.

Economy car rental orlando fl